CD Baby: great customer service email

December 12, 2005 · 7 comments

in fun,music

My cousin Rob just ordered a couple of Joe Purdy CDs from CD Baby. He received the common ecommerce, “your order has shipped” email. But it was somewhat uncommon:

Your CDs have been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your CDs and polished them to make sure they were in the best possible condition before mailing.

Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CDs into the finest gold-lined box that money can buy.

We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved ‘Bon Voyage!’ to your package, on its way to you, in our private CD Baby jet on this day, Sunday, December 11th.

I hope you had a wonderful time shopping at CD Baby.  We sure did.
Your picture is on our wall as "Customer of the Year".  We’re all exhausted but can’t wait for you to come back to CDBABY.COM!!

Thank you once again,

Derek Sivers, president, CD Baby

  • http://www.ixd.no kåre Garnes

    Thanks for posting this! i know CD Baby has redesigned their web – hopefully their emails stay the same.

    Makes you wanna order from them just to get emails!

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  • Skubalahead

    Thanks for posting!  I had received this email long ago after purchasing a CD from them, but had accidentally deleted it.  

    I enjoyed reminiscing – what a great company.